Gambling is entertainment — and like all entertainment, it works best when it's a choice, not a compulsion. 22club is committed to giving every Malaysian player the tools, information, and support they need to keep it that way.
Responsible gambling means making informed decisions about when, how long, and how much you wager — and recognising when to stop. It doesn't mean gambling less has to be less fun. It means gambling on your own terms, with clear boundaries that you control.
For most Malaysian players, a session on the live baccarat tables or placing a pre-match accumulator on the EPL is exactly what it looks like: straightforward entertainment. The problems arise when gambling stops being a leisure activity and starts feeling like a need, an escape, or a way to recover past losses. That shift — from fun to compulsion — can happen gradually and quietly, which is why 22club actively monitors for signs of harmful behaviour and encourages all players to use the tools we provide.
Whether you're in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia, these tools are available to you in your account settings at any time.
The 22club platform is available exclusively to individuals aged 21 years and above. This is not just a policy statement — it is enforced through mandatory KYC identity and age verification before any withdrawal is processed. Any account found to belong to an underage individual will be permanently closed and all associated funds forfeited.
If you are a parent or guardian, we strongly recommend installing parental controls and internet filtering software on all household devices that minors may access. Protecting children from gambling content is a shared responsibility.
Gambling with money you can't afford to lose — funds set aside for rent, food, or bills in Petaling Jaya or Shah Alam.
Feeling irritable, restless, or anxious when you're not able to gamble.
Chasing losses — depositing more to win back what you've already lost.
Hiding your gambling activity from family members or close friends.
Borrowing money from others to fund your gambling sessions.
Neglecting work, family, or health commitments because of gambling.
All of the following tools are available inside your 22club account settings. They are free to use, take effect promptly, and can be adjusted or escalated at any time.
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your limit is reached, further deposits are blocked until the period resets. You can lower your limit instantly; increases take effect after a 24-hour cooling-off period to protect against impulsive decisions.
Set a maximum session duration. When your time limit is reached, you will receive a clear notification and be prompted to log out. This helps break the pattern of extended, uninterrupted play sessions that can lead to poor decision-making.
Enable pop-up reminders at set intervals during your session. These show how long you have been playing and how much you have wagered during the session, giving you regular, factual touchpoints to reassess whether you want to continue.
Request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent. During a self-exclusion period, you cannot log into your account, receive any promotional communications, or make any deposits. Self-exclusion takes effect within 24 hours of request.
Responsible gambling at 22club goes beyond just providing tools. It's woven into how we run the platform day to day.
Every account undergoes KYC age verification. Players must submit a valid Malaysian MyKad or passport before any withdrawal is processed. Underage accounts are permanently closed without exception.
Our platform monitors for patterns that may indicate problem gambling — rapid deposit cycles, extended session durations, and significantly escalating bet sizes. Where such patterns are detected, our team may reach out proactively.
Our support team is trained to respond to responsible gambling conversations with care and without judgment. If you reach out about a gambling concern, you will be guided through your options, not pressured to continue playing.
We do not send promotional communications to players who have set a self-exclusion or who have requested a reduced contact preference. We review our bonus campaigns to avoid targeting players with signs of risky gambling patterns.
Your full deposit, withdrawal, and wager history is accessible in your account at any time. Seeing an accurate record of your gambling activity is one of the most effective tools for maintaining perspective on spending.
In addition to full self-exclusion, you can request a short cooling-off period of 24 hours, 48 hours, or 7 days — ideal if you feel you need a brief break without a longer commitment. Access is restored automatically when the period ends.
The following questions are based on tools commonly used in problem gambling assessments. This is not a diagnostic tool, but honest reflection on these questions can help you gauge whether it's time to use a 22club responsible gambling feature or to seek external support.
Consider the past 12 months when answering. If you answer "yes" or "sometimes" to three or more of these questions, we encourage you to contact our support team or one of the organisations listed below.
If several of these questions resonate with you, please consider using 22club's self-exclusion or deposit limit tools, or contact one of the support organisations listed below. There is no shame in acknowledging that gambling has become difficult to manage — and there is real support available in Malaysia.
If you or someone close to you is struggling with problem gambling, the following organisations offer free, confidential, and non-judgmental support in Malaysia and internationally. All are text-only references — please contact them directly through their own official channels.
A 24-hour national helpline operated by the Malaysian Ministry of Women, Family and Community Development. Provides counselling and referrals for a range of personal crises including problem gambling. Available in Bahasa Melayu and English.
GamCare is a UK-based charitable organisation providing information, advice, and counselling services for anyone affected by problem gambling. Their online resources and self-help materials are available internationally, including Malaysian users.
Befrienders Malaysia provides emotional support and crisis counselling for individuals experiencing distress, including those dealing with the psychological consequences of problem gambling. Services are available to callers across Malaysia.
Our in-platform support team is available around the clock in English, Bahasa Melayu, and Mandarin. We can activate responsible gambling tools on your account, discuss your situation confidentially, and refer you to the appropriate external resources.
You don't need to be in crisis to ask for support.
Reaching out early — before gambling becomes a serious problem — is always the right decision. 22club's support team is here to help, without judgment, whenever you're ready to talk.
22club is here to be enjoyed — not endured. Use our tools, know your limits, and remember that support is always available. For players aged 21 and above only.
For players aged 21 and above only. Gambling involves financial risk. If gambling is affecting your life, contact Talian Kasih at 15999 or speak to our support team anytime.